FREQUENTLY ASKED QUESTIONS

PLEASE NOTE:

We are not responsible for any lost or damaged packages. For any issues regarding your shipment, please contact the United States Postal Service directly at 1-800-275-8777.

HAIR/HAIR CARE

Kiss & Tell Hair Co is a brand based out of Los Angeles, California, which is Ranked one of the Highest Quality Virgin hair in the country. KMB is 100% Brazilian Virgin Human Hair (unprocessed) no chemicals, no mixed blends, no fiber, no animal hair is used to construct our bundles. Each Individual piece come from a separate donor. Our hair is hand selected and inspected by two quality control teams to ensure cuticles are intact and wefts superiorly strong. Its silkier, softer, thicker, last longer and overall its BETTER than the average bundle sold on the market.

Silk bases are not as breathable, are not transparent, and come with a base that mimics the scalp. A Silk Base Closure is a closure piece that is worn usually with a weave to give a natural looking hair line. The Silk Base material creates a scalp for this closures and therefore can be parted and styled in any matter. There are no knots which therefore creates an illusion as if the hair was growing from your scalp. The Silk Base Closures is commonly attached onto a cornrow base. Silk Base Lace Front Closure is an essential for a truly undetectable weave.

Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which make it more comfortable to wear. Lace closure are easier to apply and it lays the flattest.

VERY MINIMUM shedding meaning (the hair will be never having a noticeable or drastic decrease in its density or volume. Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. After the second shampooing there should not be any shedding. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional color your extensions and shampoo & condition once a week.

NO

Each bundle is weighed at 90-100 grams which is equivalent to 3.1-3.5 oz.

The amount of bundles you need is ultimately up to your preference. However, this is what Kiss & Tell Hair Co recommends:16-26 inches: 3 Bundles28-34 inches: 4 Bundles

With proper care and maintenance our hair is guaranteed to last through multiple installments. Our customers generally use their hair for up to 3 years.

Yes, we do there's no gimmicks from Kiss & Tell Hair Co. If you want a higher quality. We can provide raw hair. It is very important to treat your human hair as your own hair. You must tie it down, and keep it moisturized for best results. Our models wears 4-5 bundles for fullness. Fullness is always better.

HAIR COLORING/MAINTENANCE

Our Hair comes in a straight, wavy, or curly pattern, the color will range between a natural 1b and 2 (sometimes lighter). It CAN NOT be ordered in Black #1.If you want it Jet black, it has to be dyed or a semi-permanent has to be applied to darken the hair to black. Our product is 100% human hair and each individual piece comes from a separate donor we cannot guarantee hair color. In some cases, we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color we will not consider that a defect and we will not grant an exchange.

We provide custom coloring. The custom must select the custom order option and pay $150

Our hair is 100% raw hair that has not been processed in any way. You can color or bleach our hair any preference you like. For bright and vibrant colors, we recommend using hair from our 613 Hair Collection for the best results.

The body wave texture only has a slight wave pattern so after heat has been applied to it so many times the extensions will be trained to stay straight and the pattern WILL NOT come back. The deep wave and the tight curly texture DOES revert back curly/wavy after straightening/curling but the pattern will not be as tight. If you purchase these textures, I suggest you wear them in its natural state First and then after you are tired of wearing it naturally Curly/wavy then apply heat for a different look.

You Can wash your hair as often as you like. I suggest you cleanse the hair 1+ once a week with sulfate free products to keep the hair silky, nourished, soft and manageable. Avoid using tea tree and mint shampoos as they can cause your extensions to matte when shampooing. Try to use products designed to detangle and moisturize, smooth, shine and protect against split ends.

Yes, you can blow dry your hair extensions but it isn't the Best thing to do for the longevity of the hair. As we all know applying a lot of heat can not only damage your natural hair but your extensions as well. You want to limit the amount of heat you apply to your extensions. The preferred method for drying your hair is to let it Air dry or sit under an overhead dyer. In cases where you may not have enough time to let it hair dry. Blow dry until it is damp and then finish blow drying the hair completely on cool setting.

Our extensions can blend with every texture of hair from every ethnicity. If you don’t feel your hair will blend or it isn't long enough to blend, we sell closures made of the same great quality as our Bundles.

Sealed wefts are optional not mandatory. We maintain a very high level of quality assurance and our wefts are doubled stitched to minimize shedding little to none.

Wash the hair once per week gently with a moisturizing sulfate free shampoo in a downward motion with your palms, do not scrub or bunch the hair together.

Deep condition throughout the hair & rinse with cold water.

Air dry the hair if possible to keep natural texture. If blow dryer is needed please dry on cool setting.

Braid curly and/or deep wavy textures or use flexi-rods before bed.

Use a leave in conditioner/water mix or curling cream to help keep your curls/waves moisturized.

Using a weave brush comb through the hair in the mornings & in the evening.

Apply a light amount of hair oil.

Wrap your hair nightly with a silk scarf or bonnet (doing this helps lock in moisture and eliminates unnecessary shedding/tangling).

PICK-UPS +SHIPPING + RETURNS

To insure a quick delivery all orders are processed daily, so orders cannot be altered or changed once your payment is complete.

Kiss & Tell Hair Co. does not offer exchanges or refunds on Hair. ALL SALES ARE FINAL. You're not happy with the hair. We can't not issue a refund You over bleach your hair, closure, wig or frontal. We can not issue a refund. You purchase in store, and decide you want to bring it back because you found somewhere cheaper. We can not issue a refund. once you leave the store with your hair we can not issue a refund. All sales are final.

Overnight shipping is available. How long does it take for me to receive my order after it is placed? Please allow us 1-2 business (max) days to receive an order, but it can arrive as soon as 2 days depending on the state it is being delivered.

Email us at info@kissandtellhairco.com and subject the email URGENT MISSING PARTS. We hope this page was very helpful. If you have a question that have not been answered please submit them to info@kissandtellhairco.com or call 714-443-9281 for assistance.

You will normally receive a tracking number 4-6 days after your purchase.

After receiving a tracking email. Shipping activity will become available  24-48hrs once label is created. Your Tracking Number will come to your email. Please check your spam folder if you don't see it inside your inbox.

Unfortunately we do not offer in store pickup for online orders. All online orders are processed online & have a processing time of 2-3 days. Online orders are shipped directly from our Store front located at 


Kiss & Tell Hair Co 

1425 W. Manchester Ave # C 

Los Angeles , Ca 90047 

 

If you have additional questions regarding your order details. Please don’t hesitate to contact 

Kiss & Tell Hair co at info@kissandtellhairco.com

Yes. 1425 W. Manchester Ave. Suite C. Los Angeles, CA 90047